Last Updated: June 15, 2026
Overview
Thank you for shopping with Enleira! We hope you are happy with your order. However, if you are not satisfied, please review our Returns Policy below.
1. Return Window & Eligibility
Our returns policy lasts 30 days from the date you receive your order. If 30 days have passed since delivery, we can’t offer you a return, refund, or exchange except where required by law.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must be in the original packaging, with all original tags and labels attached.
- You must have a receipt or proof of purchase.
2. Non-Returnable Items
The following items cannot be returned for change of mind:
Items Excluded from Returns:
- Gift cards
- Custom jewelry / custom orders (except where defective or damaged)
- Sale items (except where defective or damaged)
3. How to Start a Return
Starting a return is quick and self-serve — no phone calls or waiting required:
Return Process Steps:
- Step 1: Open your return online. Everyone — registered or guest — can use the “Manage your order” link in your order confirmation email (no account needed). Registered customers can also sign in and go to Orders → Request a Return. Lost the email? Start your return here with your order number and email.
- Step 2: Choose the items you'd like to return and tell us why. If anything arrived damaged, defective, or incorrect, add a quick photo so we can make it right.
- Step 3: Pick your preferred outcome — refund or store credit — and submit. You’ll instantly receive a Return Merchandise Authorization (RMA) number and a confirmation email.
- Step 4: We'll review your request and email the return address (plus a prepaid label if the item was damaged, defective, or incorrect). Mail your return postmarked within 7 days of approval, in its original packaging with the RMA number marked clearly.
Prefer email? You can also reach us at info@enleira.com and we’ll help you start your return.
4. Return Shipping
How return shipping is covered depends on the reason for your return:
- Damaged, defective, or incorrect items: Enleira covers the cost — we’ll email you a prepaid return label, so you’re never out of pocket for our mistake.
- Change-of-mind returns: The customer covers the cost of return shipping.
5. Refunds & Store Credit
Once we receive and inspect your returned item:
Refund Process:
- We will email you to confirm that we have received it and to notify you of the approval or rejection of your return.
- Once approved, your refund is issued right away — please allow 5–10 business days for it to appear, depending on your bank.
For eligible, regular-priced, non-custom items, you can choose:
- A refund to your original method of payment, or
- Store credit.
You’ll pick your preferred outcome when you start your return, and we’ll confirm it once we receive and inspect the item.
6. Damaged or Defective Items
If you receive an item that is defective or damaged, start a return within 30 days of delivery and add clear photos of the issue so we can make it right. After 30 days, we’re unable to accept returns, refunds, or exchanges — even for defective or damaged items. Prefer email? Reach us at info@enleira.com.
How We Handle Damaged/Defective Items:
- Regular-priced items: A full refund, replacement, or store credit, depending on stock availability and your preference.
- Sale items: If a sale item arrives damaged or defective, you are entitled to a full refund or store credit.
- Custom jewelry: If a custom item arrives defective, damaged, or incorrect, you're entitled to a refund or store credit for the affected item.
7. Exchanges
We only replace items if they are defective or damaged and we have stock available.
If you need an exchange for the same item, email us at info@enleira.com and we will provide instructions.
8. Late or Missing Refunds
Once we have confirmed that your refund has been processed on our side, please allow 5–10 business days for it to appear in your account. Enleira has no control over bank or card processing times.
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@enleira.com.
Questions?
Should you have any questions about our Return Policy, please email us at info@enleira.com or contact us here.
Enleira
5826 New Territory Boulevard #1050
Sugar Land, TX 77479
United States