Last Updated: November 16, 2025
Overview
Thank you for shopping with Enleira! We hope you are happy with your order. However, if you are not satisfied, please review our Returns Policy below.
1. Return Window & Eligibility
Our returns policy lasts 30 daysfrom the date you receive your order. If 30 days have passed since delivery, we can’t offer you a return, refund, or exchange except where required by law.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must be in the original packaging, with all original tags and labels attached.
- You must have a receipt or proof of purchase.
2. Non-Returnable Items
The following items cannot be returned for change of mind:
Items Excluded from Returns:
- Gift cards
- Custom jewelry / custom orders (except where defective or damaged)
- Sale items (except where defective or damaged)
3. How to Start a Return (RMA Required)
To start a return:
Return Process Steps:
- Step 1: Email us at info@enleira.com to request a Return Merchandise Authorization (RMA) number.
- Step 2: Once your RMA is approved, we will provide you with the return address.
- Step 3: Place the item securely in its original packaging, include your proof of purchase, and clearly mark your RMA number.
- Step 4: Mail your return to the address provided. Your return should be postmarked within 14 days of receiving your RMA approval (separate from the 30-day return window, which counts from delivery).
4. Return Shipping
You are responsible for paying your own return shipping costs if you choose to return an item.
5. Refunds & Store Credit
Once we receive and inspect your returned item:
Refund Process:
- We will email you to confirm that we have received it and to notify you of the approval or rejection of your return.
- If approved, we will process your return within up to 5 business days.
For eligible, regular-priced, non-custom items, we may offer either:
- A refund to your original method of payment, or
- Store credit, at our discretion.
6. Damaged or Defective Items
If you receive an item that is defective or damaged, contact us at info@enleira.com with your order details and clear photos of the issue.
How We Handle Damaged/Defective Items:
- Regular-priced items: A full refund, replacement, or store credit, depending on stock availability and your preference.
- Sale items: If a sale item arrives damaged or defective, you are entitled to a full refund or store credit.
- Custom jewelry: If a custom item is defective or incorrect, we will provide store credit for the affected item.
7. Exchanges
We only replace items if they are defective or damaged and we have stock available.
If you need an exchange for the same item, email us at info@enleira.com and we will provide instructions.
8. Late or Missing Refunds
Once we have confirmed that your refund has been processed on our side, please allow 3–5 business days for it to appear in your account. Enleira has no control over bank or card processing times.
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@enleira.com.
Questions?
Should you have any questions about our Return Policy, please email us at info@enleira.com or contact us here.
Enleira
Houston, TX
United States