Frequently Asked Questions

Our Charm Builder lets you design a completely custom piece of jewelry in just a few steps. Choose your base — necklace, bracelet, bag charm, or keychain — then select your chain length, and start adding charms. Each charm you pick tells a part of your story. Once you're happy with your design, add it to your bag and we'll handcraft it just for you.

No — there's no limit to the number of charms you can add to your piece. Add as many as you like to make it truly yours.

Because our pieces are handcrafted to your exact design, we're unable to modify orders once they've been placed. If you'd like to make changes after receiving your piece — such as adding or removing charms, or switching to a different chain length — you'll need to ship the item back to us at your own cost. There is a $30 modification fee, plus the cost of any additional charms or chain length. Please email info@enleira.com to arrange a modification.

We strive to ship all orders by the next business day. During peak seasons or high-demand periods, shipping may take up to 5 business days. You'll receive an email with tracking information as soon as your order ships.

Your tracking number will be emailed to you as soon as your order ships. You can use the tracking number to check your delivery status on our Track My Order page, or directly at tools.usps.com.

We offer flat-rate shipping via USPS Ground Advantage ($7.95, 3-5 day) and USPS Priority Mail ($25, 2-3 day). Orders over $200 qualify for complimentary 2-3 Day Priority shipping.

At this time, we only ship within the United States, including Hawaii. We do not currently offer international shipping.

You may cancel your order within 24 hours of placing it. After that window, your order will have already entered production and cannot be cancelled. Please email info@enleira.com as soon as possible if you need to cancel.

Unfortunately, we cannot modify orders once they have shipped. If you'd like to make changes to your piece after receiving it — such as adding, removing, or swapping charms, or changing the chain length — you will need to ship the item back to us at your own cost. A $30 modification fee applies, in addition to the cost of any extra charms or chain length. Please contact info@enleira.com to arrange this.

Yes! Enleira gift cards are available and make the perfect gift for someone special. Let them choose their own charms and create a piece that's uniquely theirs. You can purchase gift cards on our Gift Cards page.

Yes — we accept returns on pre-made items in exchange for store credit only, within 30 days of your delivery date. Items must be unworn with tags still attached. You can read our full return policy on our Returns page.

Because custom-designed pieces are handcrafted to your exact specifications, we are unable to accept returns on custom-made orders. The only exceptions are if your item arrives defective or if you received the wrong order. In either case, please email info@enleira.com with photos and your order number and we'll make it right.

To initiate a return, please email info@enleira.com with your order number. Please include the packing slip with your return — the packing slip is included in your original packaging and includes the order number. We accept returns for items that are unworn, with tags still attached, within 30 days of receiving your order. Once we receive your return, please allow 5–7 business days for us to process it. Once processed, your store credit will be emailed to you.

Our charm necklaces are crafted with waterproof 18k gold plated stainless-steel and stainless-steel chains. We also offer brass chains for anyone looking for a more vintage style. Please read the product description for each item to see how the pieces are crafted.

Yes — our 18k gold plated stainless-steel and stainless-steel pieces are waterproof. You can wear them in the shower, at the pool, or at the beach without worry. Brass pieces are not waterproof and should be kept dry to maintain their finish.

Our 18k gold plated stainless-steel pieces are highly tarnish-resistant and designed to last. With proper care — avoiding harsh chemicals and storing in a cool, dry place — the plating will maintain its shine for a long time. Brass pieces will naturally develop a patina over time, but can always be restored to their original finish with a brass cleaner and polishing cloth.

Our stainless-steel and 18k gold plated stainless-steel pieces are hypoallergenic and safe for sensitive skin. Brass pieces may cause reactions for those with metal sensitivities — if you have known allergies, we recommend choosing our stainless-steel options.

To keep your gold-plated and brass jewelry looking beautiful and lasting longer, gently wipe each piece with a soft, dry cloth after wearing to remove any oils or residue. Avoid contact with harsh chemicals, moisture, or extreme temperatures, as these can cause the plating to fade or tarnish. Store your jewelry in a cool, dry place, away from direct sunlight and humidity. For best results, remove your gold-plated and brass pieces before swimming, showering, or engaging in vigorous activities. The pieces made out of brass will age over time. Your piece can be polished with a brass cleaner and a jewelry polishing cloth, or a homemade solution. Brass differs from gold plated metals because the color is consistent through the entire piece. The finish will not wear off over time and can always be restored by polishing.

Our necklaces are available in 16", 18", 20", and 22" lengths. If you need a custom length, please email info@enleira.com and we'll do our best to accommodate your request.

Bracelets are available in 6", 6.5", 7", 7.5", and 8" sizes. If you're unsure of your size, measure your wrist with a soft tape measure and add about half an inch for a comfortable fit.

Keychains are available in 4", 6", 8", and 10" lengths. If you need a custom size, please contact us at info@enleira.com.

Horse chains range from 6" to 20" in 2" increments (6", 8", 10", 12", 14", 16", 18", 20"). If you need a custom length, please email info@enleira.com.

Each piece is thoughtfully packaged to ensure it arrives in perfect condition. Your items are placed in our custom-designed Enleira jewelry boxes, wrapped delicately in tissue paper, and paired with a handwritten note just for you. We finish it off with a satin bow and carefully tuck everything into our signature Enleira shipping box. We want you to have a beautiful unboxing experience that feels just as special as the jewelry inside.

Absolutely! Every order already arrives beautifully gift-wrapped in our signature Enleira packaging with a handwritten note. If you'd like to ship directly to your recipient, simply enter their address at checkout. Price information is never included in the package.

If you can't find your answer here, please use the Contact form or email us at info@enleira.com. You can also visit our social media pages on TikTok (@enleira) and Instagram (@enleira).